No communication, poor service, **** delivery (tampering)

I have been a FNB customer for over 10 years and i have seen the decline in their service delivery since. I bought a smart device from them and it was an absolute disaster ordering from them. I took a contract with them via FNB app and ordered my device from them and i must say, that the communication was non existent from my order. I was super excited for my parcel but it turned into massive disappointment on how they conduct themselves when you try to get information about your delivery - i jumped through various departments and have suffer their constant auto messages telling you how you can contact them when you are already trying to get through to them. when i finally manage to get through to someone, i managed to get minimal information on my delivery. 3 days later suddenly its delivered without any calls whatsoever, but now the exterior box is in a deplorable condition and there are gaping holes all around it - you can literally see what is inside. Then i inspect the parcel inside to find that it all has already been opened and they stuck makeshift stickers on the boxes. I called them immediately to escalate the issue and are told that i must cancel the contract and it will take 3-5 days for it to be resolved then i can reapply again - why cant they do a simple exchange and why the hell did they not inspect/package the parcel correctly? so now i must be inconvenienced for their failures?? This was for my wife's birthday and it was expected for today, THANK YOU FNB FOR RUINING IT!