No Communication or resolution to my query after 3 months

I have sent emails since July requesting to have my KYC details fixed in order to cash out from my PayPal account. I keep getting the same response for enquireis to assist, I have supp**** my ID number 3 times in response to the emails sent and to date I still have not received any response/feedback or way forward. Just the same emails over and over again. Understanding the fault was on my part for submitting incorrect details, but I requested to remedy it and 3 months into the request there is process in place to assist me. This surely is in breach of TCF as you may know the values thereof being a FSP.