NO COMMUNICATION ON FOREX 1 WEEK LATER

I am a Premier banking client of FNB and have switched to FNB to experience a better service however my experience with the first time purchasing FOREX on the app has been NON EXISTENT.

I purchased FOREX 1 week ago and I have yet to be contacted! I had selected collection on the 24th November and nothing...4 days later...NOTHING? Whats the point of FNB having a FOREX service and department when there seems to be non-existent!

Really disappointed in FNB's service which I had expected to be consumer orientated, however i feel like FNB does not recognise my existence and regretting switching my bank.

If I am not valued as a customer or if FNB feels there have too many customers to serve, I might as well support a bank who values and appreciates me.