SN
Somesh N
1 reviews | Active since May 2012
09 Dec 2015, 10:55
No communication just Freeze account !
Just received a text message (09/12) saying they have Frozen my account due to my I.D and proof of address been invalid. I have not moved residence in the last 4 years nor have I changed I.D (of course!!!). No prior contact or e-mail, just a text message saying they have frozen my account. Been with FNB for almost 10 years.<br> Very bad banking practice and customer service FNB?<br> Time to move banks, takes less then 10 minutes I heard!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
09 Dec 2015, 13:18Hello Soms79,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830117 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830117 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Dec 2015, 13:18
Official
Hello Soms79,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830117 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830117 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)