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Lee-Ann Rossouw

1 reviews | Active since Jul 2011

06 Jul 2021, 11:15

No Communication from Home Loans

Selling and buying a home is stressful enough, add COVID to the mix and it becomes more than stressful. It is not acceptable to have NO communication between the Home Loans department and the Bond attorneys. While processes may slow down (and that's assuming the process isn't slow to begin with) communication shouldn't fall by the wayside. I don't think asking for feedback (any feedback) is too much to ask for - we've been waiting 8 days to hear back from FNB and this delay will only impact registration further.

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Lee-Ann Rossouw's update07 Jul 2021, 13:21
Reviewer Update
Things have gone from bad to worse. Now FNB has for some inexplicable reason reassigned the attorneys without explanation and I have to wait another day to find out what is going on according to the call centre agent at FNB, whom I called because I haven't heard from FNB yet. Please, please help