LG
Liezel G
1 reviews | Active since Feb 2012
18 Oct 2015, 12:27
No communication from Bank
I am really disappointed once again at the service I am receiving from FNB! Yet again, the Online Banking site is having issues! I phoned the Call Centre and was told that they are busy with Maintenance on the System! Thank you for notifying your customers of this! I register and pay for a service that I can use anytime, yet my bank can't communicate that a service I AM PAYING FOR will not be available. PATHETIC!!! I needed to do an URGENT payment and the site is down! if I was notified I could have made an alternative plan!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
19 Oct 2015, 08:21Hello Mammazel,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 789064.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 789064.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply19 Oct 2015, 08:21
Official
Hello Mammazel,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 789064.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 789064.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)