No Communication Business Banking FNB

I am really disappointed in FNB's Business banking, my account has been opened, i sent a certified copy of my ID, my CIPC documents and proof of an trading address.

Clients have started making payments to this account, today i noticed that the account balance has not at all changed. When i contacted the Business banking department i was told that there is a hold on the account for outstanding documents.

I don't understand why there has not been a call requesting any documents, i was able to pull banking confirmation letters, even had the business card delivered to the office.

Would it have really made all that much of damage to contact a new business client requesting documents? Is this how we will be conducting business.

I'm completely dissatisfied!