NO COMMUNICATION AT ALL

I was offered to migrate to a fusion account 8 days ago at this point. I accepted this and after sending everything that FNB wanted im still waiting for an update on this. No one who i email replies, no one knows what is going on. When i got a credit card with a higher limit it was easy. This entire fusion migration is leaving a very bad taste with me in regards to future help and problem solving. FNb seriously needs to improve their communication. I have at this point sent 10 emails with no replies and talked to 15 people on secure chat. Please do Better