1 reviews | Active since Nov 2019
No communication and unsuccessful transaction from FNB License Renewal
I have used FNB financial app on my phone and they offered a service to renew your vehicle license. So i did it on the 03 October and then they asked for documents which fortunately i checked the app to find out what's going on cause they don't email you or call you to let you know. I sent through the documents ... no response .. i emailed again .. no response .. i called the number they gave *** .. just goes dead .. i called FNB for assistance , they give me the same number .. then transfer me to their app department who tells me another email address .. i email them ... no response .. i call again .. no response .. think you getting the just of this. Take the money, dont tell them whats going on ... i check the app again .. see if i can reapply .. apparently, according to the app, my license is only due next year .. but when i view the status of my license renewal .. still waiting for docs .. FNB .. its YOUR app .. don't offer something you cant follow through on!
After this complaint was logged .. i received a response and license within 5 days.
This is a company, who looks at its customers, realises there are faults, rectifies them quickly.
Well done FNB. The only thing i would have liked is communication.
You will find alot of people, thats all they want .. just communication.
A company who puts effort into communicating with their clients will succeed.
So thank you FNB - i would go to 4/5 stars .. 1 less due to lack of communication in the beginning. You are still a winning company .. just start doing ID's and Passports in Durban and you will be the best.
After this complaint was logged .. i received a response and license within 5 days.
This is a company, who looks at its customers, realises there are faults, rectifies them quickly.
Well done FNB. The only thing i would have liked is communication.
You will find alot of people, thats all they want .. just communication.
A company who puts effort into communicating with their clients will succeed.
So thank you FNB - i would go to 4/5 stars .. 1 less due to lack of communication in the beginning. You are still a winning company .. just start doing ID's and Passports in Durban and you will be the best.