No communication and shocking service

I am extremely disappointed in FNB credit card division. I sent questions regarding the vague application form for credit valuation and three days later received a random quotation for WAY more credit than I requested. Everyone that worked on my request has not bothered to actually answer my questions, simply passing the buck, giving multiple responses saying different things and not addressing my queries. The quotation I received was also for WAY more credit than I requested. It's like no one is actually bothering to pay attention to emails and listening to what your customer is saying... I pay more than enough banking fees to not have these issues, having my own \Premier banker\" means nothing, the service is as poor as it's always been... My credit application was declined, how do I now suddenly qualify for more? The lady that phoned me a week ago said she'll back to me ASAP, but clearly that was a lie. Someone better be phoning me SOON and this matter had better be sorted out in JUST ONE CALL!"