No communication and no response from appointed courier

<p>I puchased items from the ebucks store on the 12/12/2016 with order number ********** 4. I received an sms from their appointed courier "Dawn Wing" on the 14/12/2016 that delivery will take place on the same day.</p> <p>I made special arrangements with a relative to receive the package on my behalf... the package did not arrive, the next day I requested my relative to wait for the package again.... again it did not arrive... today is the 18/12/2016... and no surprise there is still no package.</p> <p> </p> <p>I called the Dawn Wing contact number and they said that they are very busy on the Thursday 15/12/2016...... every business is busy!... it is no excuse!</p> <p> </p> <p>I called the Ebucks call centre today 18/12/2016 and the consultant advised me to carry on waiting...?</p> <p> </p> <p>This is really unacceptable!! should we no longer purcahse from the Ebucks website as they cannot commit to a delivery date??</p> <p> </p> <p>should I change banks?</p> <p>Maybe Nedbank has better third party appointments who actually can deliver on time! </p> <p> </p>