RM
Rochelle M

1 reviews | Active since Jan 2012

03 May 2018, 10:57

No communication

Why is it so hard for you people to communicate with clients, i was told that i am going to be called back , however im still waiting for feedback... can someone that is competent please return my call regarding my query an emails that i have been sending .

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2018, 12:04
Official

Good day Rochelle,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)