NO COMMUNICATION

<p>I tried to apply for a smart device online and it got delcined because it said that i couldn't afford it, i then called the call centre and spoke to Esther on Friday 27/05/16, she said they will do a manual check on my credit score and take into consideration a few factors that i cleared up. She called me back later that day to inform me that i have been approved for a smart device and that i will be contacted today or Monday to do the application. Today, on Monday i called her to make sure everything is in order and she confirmed that they will call me today. I then got an email from Sharifa Evans to say that my application was declined, i then called Sharifa to explain what happened and she could pick up on the system that they have approved me and that i should ignore the email as it was an error, she also informed that she will have someone contact me today to complete the application process. I have waited hours and the day is nearly done and yet i have received no response or call. I called the smart device call centre and they informed me that on the system it is showing as my application was declined and that i was sent an email, i then informed the guy that i spoke to Sharifa and she said that the email was sent in error and that the system shows that i have been approved, the guy then tells me that i must speak to Sharifa or Esther as there is nothing he can do. This is very disappointing service, i have a smart device with FNB and i am one month away from completing all my payments and when i want another device i am taking for ride and sent arround the world.</p>