No Common Sense

<p>I have a secondary account holder who now lives in Durban... 350km away from me. Her bag was ****** yesterday (along with her cards). When she called FNB to cancel her credit card, they asked about her petrol card and said they would cancel that too.</p> <p> </p> <p>I wanted to order new cards for her today and decided to confirm that both her cards had been cancelled. Turns out the agent hadn't bothered to cancel the petrol card. Fortunately, I was advised that no transactions had been made.</p> <p> </p> <p>So I proceeded to order 2 new cards for delivery to Durban (Musgrave) so that she can get them there. After ordering the cards the agent says I need to collect them. How can I collect cards that are 350km away? I have authorised her as a secondary user and FNB has her ID document as part of FICA. If I am ordering the cards via verification and having them sent to her branch, why can't FNB easily identify that the legitimate person whose ID they have is the one collecting the cards???</p> <p> </p> <p>So I am advised that either I give her full signing power on my account (which I can't do) or I need to get the cards at my branch and then find a way of getting them to her.... via a 3rd party? Doesn't that pose a greater security risk (and added cost) than the authorised secondary card holder collecting them in person from an FNB branch? Or am I required to drive a 7ookm round trip simply to ensure that the secondary card holder gets her cards???</p> <p> </p> <p>Once again FNB proves that they are not out to help their clients!!!</p>