No Clue on what they are doing

It appears that FNB's left hand has no idea what the right hand is doing!<br> <br> I app**** for a smart device online which got approved - I have a pdf doc and sms which both confirmed the approval of the product etc. I then contacted the support centre to confirm delivery, however then I got told that the product was declined. I was passed from pillar to post, everyone said it was not their department. Disgusted with the service I left it that. (I would simply go to retailer and buy the product over the counter)<br> <br> Low and behold I received a phone call morning from the call centre advising that I must downgrade my account and then I'll qualify. The lady simply could not understand that I refused to want to do that. She insisted that that is the way the system works...When I then expressed my frustration at the system and mentioned that I'll go to Hello Peter she simply cut the call.... How awesome is that for service!?<br> <br> <br> <br>