No clue

I received an email from fnb advising that I can now claim from my credit life policy for a personal loan if I had collected TERs. I called the call center this morning and my gosh the consultants just hear what you got to say then transfer you to other departments without even answering your questions. I spent 28 minutes on a call only for it to be disconnected in the end. I app**** for a covid loan for 3 months in 2020. The loan was approved and covered my personal loan for period April to June. Today when I call to claim from my credit life policy I am told that I had already put through and claim and received 2 months pay out. My next question was if that was the case why am I still paying for the 3 months that the loan had covered, surely I would only owe 1 month including interest. Nobody can give me a straight answer, fnbs consultants just send you from pillar to post without even trying to do the necessary investigations. When it comes back to querying your own money nobody can answer you. Terrible service is an understatement.