1 reviews | Active since Oct 2016
No client service at all
<p>It's been 7 months since I've tried getting my FNB Funeral Plan's policy number and information from FNB to put in my prenaptual contract. I've emailed several times and only get a POSTMASTER ERROR that says: The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.</p> <p>I've phoned the number provided so they can send me the information via email - no email has been received till this day. The monthly debit order still goes off every month. I've been a policy holder since 2015.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
