CB
Corlia B

1 reviews | Active since Oct 2016

26 Oct 2016, 13:56

No client service at all

<p>It's been 7 months since I've tried getting my FNB Funeral Plan's policy number and information from FNB to put in my prenaptual contract. I've emailed several times and only get a POSTMASTER ERROR that says: The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.</p> <p>I've phoned the number provided so they can send me the information via email - no email has been received till this day. The monthly debit order still goes off every month. I've been a policy holder since 2015.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2016, 14:57
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)