No Client Service After Promises Made

All my accounts have been suspended due to \proof of residence\" not being updated even after documents have been submitted via \"personal banker\" in mid February and I was assured it will be in order. Also send numerous e-mails and phoned them various times with assurance \" it will be sorted before the end of the day\". How disappointing to pay for a monthly service that does not get rendered!! I do believe I have reached my limit in supporting a bank with verbal promises and no delivery-what a revolting experience indeed."