No client comms around the change of Premier account support

@FNB: why has there been no formal communications, including change of contact details, to Premier customers informing them of the support change from 'a private banker' to a 'team of bankers'? In the absence of any formal communications, from what I can gather this change happened over Feb / early March.

We only discovered this change while in the process of an enquiry in early March with our (now previously appointed) private banker, who incidentally was still listed as our point of contact on our most recent cheque account statement.