No client care or empathy

I am infuriated with anger regarding the way I was serviced with no sincerity and client care when visiting your FNB waterfront branch. I received 2 e wallet payments on cell number *** in February 2021 amounts R320 and R1050 that I have still not received. The sender also visited the branch to enquire about the funds and was advised that it’s still on the above cell number.I am in desperate need of my funds and the service we receiving from FNb is nothing but unacceptable. how are you so nonchalant and laxy dazy about my daily bread money.I need my funds ASAP as it’s been 2 months . Reading reviews on hello Peter is this a norm to your organization to render such service. Contact me on ***.