No choice but to report fnb to banking services ombud

fnb complaint ref *** has been sent to FNB PAYPAL SERVICES and fnb complaint ***. These were the ref numbers for my compliant received 2 Dec. It's 21 Dec and NO ONE at fnb has bothered to get back to me. Now who do you complain to about this? I believe it's the OBSSA. On three occasions now, fnb has been late in processing my payments despite the guarantee of a 3 working day turnaround. One of the payments was late due to an American public holiday. I demanded an answer regarding the other two late payments and, again, NO ONE at fnb is bothered.

Why do the banks force clients to use their precious time to get justice, to be treated fairly and properly and with professionalism and care? Why am I now forced to got the banking services ombud. Why? This is your LAST chance to not ignore me fnb. I demand an answer to the above and an apology.