No Cheque account opened 10 days later

I called in and opened a business cheque account on 3 Sept. I received a mail asking me to upload documents (which I did immediately) and to expect mandates to be sent to me to completion. 10 days later nothing has happened!! I've called the ********** (contact centre Randburg) numerous times, held on for over 40 minutes on each occasion, and no one answered the call. I hung up out of sheer frustration. Visited Fourways branch yesterday, and was assisted with the mandates by a consultant. I've uploaded the docs ..........still no response!!! I need urgent assistance, and need to transact on this account! Disgraceful service! Talk of over-promising and under-delivering. I was promised a account within days. Totally put off FNB. Wake up, you're not the only bank out there.