Hellopeter
Share Your Experience
BN
Brandon N

1 reviews | Active since Sept 2015

18 Oct 2017, 10:42

NO CASH IN ZIMBABWE but CHARGED A FEE

I sent money to someone in Zimbabwe via my FNB app to Ok Zimbabwe, and they told the recipient they is no cash to pay out and I should go back to FNB and reclaim my money, which I did. FNB reversed the voucher but they are refusing to reverse the sending fee. It is not my fault they have no money in Zimbabwe. FNB and OK Zimbabwe should advise customers accordingly before we send the money. I want my money I paid to send the voucher back.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2017, 12:17
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

BN
Brandon N's update25 Oct 2017, 10:22
Reviewer Update
Fees refunded. I am happy now. Resolved to my satisfaction.
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2017, 14:29
Official

Good Day

Thank you for your postings.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

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