No CARE in the CARE division of FNB

I have been waiting for someone to et back to me on a matter I raised last year already, yesterday I called in to the customer care centre at FNB and spoke to someone called Daphney who then told me that nobody even bothered to log my complaint/dispute. She promised that someone would call me within 24 hours, its been 24 hours now and even though she promised that my matter would be escalated I am getting no help.<br> <br> Its very disappointing for a bank as big as FNB to have such poor service in 2016!<br> <br> I would appreciate some feedback in this regard.