No care from customer complaints

I am still trying to resolve a query logged 1 November. I email regularly to follow up as to why my ebucks profile has not been correct, still showing rewards level 3 and platinum facilities but no response to emails. I have been refunded the ebucks but still wish to have my profile updated to receive 40% rewards on vouchers. Spoke to Gogo at ebucks but she could not assist and said I should go back to the original complaint. Ref: ********** NF