No care for the clients at all, I am very disappointed

FNB has really lost the plot. I am struggling to understand why am I being forced into a Private Wealth account when I cannot even be granted an overdraft or a home loan by FNB. It is obvious that I am not Private Wealth material and obviously I cannot afford this kind of an account. Downgrading me to an Aspire account seems to be a struggle yet tricking me to upgrade to Private Wealth is just a click of the button as this will only benefit FNB because the fees for this account are too high. I spent the almost two hours on the phone requesting to downgrade to an Aspire Account, while using my employer's time. One of the consultants I was transferred to chose to keep quiet and not answer anything I asked until I dropped the call and called back again, using my airtime. I still do not have a positive response for this request. I am grateful that Standard Bank saw that I am worthy of a hundred percent bond, yet I am not even their client. It will not be long from now that I will move everything to Standard Bank instead and cut ties with FNB.