No care for full ***** investigations

I recently fell victim to a ****ming and for a substantial amount - i immediately stopped the card and called FNB was told to log a ***** case but they cant reverse or stop the transactions ( which was on pending for almost 5 days) so i logged the complained 26-10 no feedback from the ***** department o kept following up no answer as per usual at the call center no responses i then was advised by a consultant on secure chat that a letter was emailed ( i never received) the matter was refuted. No one from the ***** department even attempted to make communication with me so i can explain what the situation was - i was blamed fully for the *****ulent matter - very unprofessional I could not even provide my side so both sides can be investigated. FNB SERVICES REALLY GOING BACKWARDS. CHANGE BANKS ASAP.... No worries over their clients.