1 reviews | Active since Feb 2018
No Care for Clients
I opened a business account with FNB in Centurion and I was told a sms notification will be sent to inform me when my account is active and when to collect my bank card. I recieved the Sms that my account is active two days ago and made the activation deposit of 500. Still haven't been told anything. I then contacted their call center. The first agent told me I had online banking and it's active. She then transfered me to another agent, who then told me the account is not active and I have to go into a branch. Please get your act together. If I had not already submitted this account number to my funders I'd be moving my account to a different institution.
Hello lebogang-collen-mareane ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello lebogang-collen-mareane ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day lebogang-collen-mareane ,
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction .
Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day lebogang-collen-mareane ,
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction .
Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Regards,
Client Experience Team
Email address: ***
Tel number: ***