No care at all from Law on Call. No contact a week a later

FNB Law on Call have proven to be completely useless!! I have previously had to go privately due to their lack of care and unprofessional staff for another matter.

This month I opened a Law on Call claim online which is supposed to be attended to in less than 48Hrs. Days later I receive a call and request to be called back the following day so I can gather my information as I was also on the road. The call was cut and the next day I receive an sms stating the case has been closed. A week or so later I opened another claim as I have gathered all information to proceed with the claim. 2 days later I called to follow up. Information received is that the previous claim which was closed would be used so the same person would be dealing with it. I requested a change of advisor as I was yet to receive a call. The lady mentioned on Wednesday that by the end of the day I should receive a call. No call was received. I called on Thursday afternoon as it was then another 48 hours past. I relayed the information and was told that the initial advisor was on leave till the next week. Why give cases to someone who is not available to deliver in the specified time ??? I requested escalation to which the 2IC mentioned they will ensure the supervisor is aware and a call back will be initiated. Its mid day on Monday and nobody seems to care about the matter. a whole week later and I have not received a single call from FNB. I have been the one making calls. FNB Law on Call has let me down once again! This is disgusting service recieved!