ZP
Zeenat P
1 reviews | Active since Jul 2011
10 Dec 2018, 09:06
no cards issued!
Dear FNB I opened my child's account online and all docs were submitted. For almost a year, there was a block on this account as a result of your *********** online processes, not receiving fica docs when all was submitted. it took a hellopeter report to get this sorted but until today, my child has not received his card despite requesting it! please help me urgently. there is also another account that i have never received a card for. please help
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
10 Dec 2018, 11:28Good day Zeenat,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply10 Dec 2018, 11:28
Official
Good day Zeenat,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one