NO CARD RECEIVED - No one can assist AND SLOW LOUNGE

I was offered a cheque account a couple of months ago. FNB phoned ME and offered it to me. Spend 30minutes on a call to give info and they said I would receive R2000 worth of eBucks if I had minimum R15000.00 in my account the next 3 months. Waited for my card...nothing. Started getting smsses to say I must deposit money. I phoned FNB to say I never got something. They said I could not spead to the people that sell/open accounts they would lodge my call. nothing. Phoned again. in the end I told them to forget about it as it was months later. NOW - I phone and try and find out if I can get access to the SLOW LOUNGE International. When I phoned now, I had to punch my details ...the lady then says I'm not the primary account holder. but I opened the account myself? WT??? Terrible. And to think I wanted to move my Absa cheque account over to FNB. The only reason I've got an FNB credit card is for the ebucks. For a bank with such great adverti*****ts. your call centres and staff really is lacking.