1 reviews | Active since May 2014
no card ordered
<p>visited the centurion lifestyle branch 2 months ago to order a card as i had lost my pervious card. they issued my a temp card which was perfect. i just visited the branch again(15/05/2017) becaus ethe temp card had been cancelled, only to find out that my card had not even been ordered yet, please can i get an explination for this, i asked to recieve a new temp card but they dont have any left? what is the branch manager, who was not in the branch, doing there? this is not the service i am used to from FNB. this was highly inconvienet for me as i have maxed out the prepaid services waiting for my card. how do i access my funds now fnb? perhaps ABSA, Capitec, Standard or Nedbank ill be helping me in the future. useless</p>
Good day Mr. RCFAlexandre
Thank you for sending us your posting regarding your service experience. Please note that we have reviewed your banking profile and noted that this matter is long outstanding and you have reported this negative experience before. We do apologize in this regard and would like you to note that in addition to logging this matter we have escalated to the team leaders at our operations division here at head office.
Your current reference number is as follows: ***
We apologize once more and will be monitoring this matter accordingly.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. RCFAlexandre
Thank you for sending us your posting regarding your service experience. Please note that we have reviewed your banking profile and noted that this matter is long outstanding and you have reported this negative experience before. We do apologize in this regard and would like you to note that in addition to logging this matter we have escalated to the team leaders at our operations division here at head office.
Your current reference number is as follows: ***
We apologize once more and will be monitoring this matter accordingly.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***