NO CARD, NO INFORMATION, WHERE IS MY MONEY

I went into the Plumstead branch in Cape Town to report suspicious transactions on my account.<br> The consultant cancelled my card and said she will order me a new card. Why was I not issued with a new card immediately as I am aware this can be done???<br> When I asked if the money can be refunded to me, she gave me a blank look and never once gave me an answer. I was terribly sick with the flu and late for my doctors appointment (having to wait for over an hour for someone to assist).<br> <br> I call the ***** line this morning to ask what is going on as one amount of R500 was deducted and another amount of R600. The consultant Lucrecia informed a ***** case was opened up. NOT ONCE was I informed of this. <br> She then said they sent me a sms 24/02/2015 which i did NOT receive.<br> These deductions have put my account into a negative and have hence been deducted when my salary was deposited into my account this morning.<br> <br> Why is it that some clients get their money refunded to them immediately and some like me have to wait for a ***** case that I wasn't even informed of to begin with!<br> <br> I want my money back!<br> <br> Regards,<br> Nicole Bester