WS
Wendy S
1 reviews | Active since Apr 2015
13 Feb 2020, 10:58
No card, no forex - unimpressed.
Recommended by FNB forex that I should open a global account for travelling abroad. Did so. Phoned to query the card and was told I had to order online. Did so last week Friday. Phoned on Monday to query delivery and was told they would escalate to urgent for delivery in 24 to 48 hours seeing as I was flying on Friday. Called today to find that did not happen. Should be delivered today so I can collect tomorrow, but I can't as my flight is at 7am. Highly unimpressed with FNB.
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FNB (First National Bank)'s replyOfficial
13 Feb 2020, 16:58Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 Feb 2020, 16:58
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***