No card for 5-7 working days, unacceptable!

<p>My card was swallowed by an ATM yesterday. It was automatically cancelled and I ordered a new one from the app.</p> <p> </p> <p>I cannnot purchase anything or draw money as I don't have a card. I also cannot do certain transactions on Internet banking because it asks for a card number and pin. </p> <p> </p> <p>I called enquiries now to query when the card would be couriered as per the message on the app when ordering. I was told it takes between 5-7 working days?! How can this be possible any why was I not informed initially?</p> <p>Had I known this I would have opted for branch delivery, which still would have left me without transactional capabilities for 3 working days. </p> <p> </p> <p>Surely you understand this is unreasonable to leave your clients stranded like this?!</p> <p> </p> <p> </p>