No card delivery for over 3 weeks.

I upgraded my mother, Sandra Kings account on her app, on the 14th April. The upgrade was to an Aspire account, in order to order a new card, which expired end of March 2025. She has only received one SMS advising that delivery would take place on the 25th April, to date there has been no communication from FNB regarding her card or delivery. Keep in mind, this is a senior and delivery of her card would be the easier option for her, as opposed to having to travel to a bank to get a card. Can someone please contact her to advise why a card delivery is taking over 3 weeks to be fulfilled? You can definitely do much better than this FNB. Delivery ***