1 reviews | Active since Feb 2017
No card delivery
<p>I have opened a check account at FNB at the beginning of January 2017 via FNB’s “switch to FNB” website. The account was opened successfully and FNB told me that the card will be delivered within 3 to 5 working days. It is almost an entire month later and no delivery has yet been made! I have tried to contact FNB numerous times to inquire on the delivery, but unfortunately I am only transferred from one department to another. </p>
Good day Mr. ruhardt
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. ruhardt
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Rahim
I appreciate your apology, but it is now a week later and I still don’t have my FNB check card. What do you recommend I should do now? Do I just wait another month or will FNB take this matter seriously? Please don’t write another apology before FNB can provide me the actual delivery date of the card.
Good day Rahim
I appreciate your apology, but it is now a week later and I still don’t have my FNB check card. What do you recommend I should do now? Do I just wait another month or will FNB take this matter seriously? Please don’t write another apology before FNB can provide me the actual delivery date of the card.