No card being issued

<p>Hi,</p> <p>I ordered a new card on the 25th of May 2016 and even today I have not received it. Basically today marks 20 days since I ordered a card.</p> <p>I called the private bank suit almost everyday from the 6th of June and still no card. Yesterday I spoke to a supervisor and I thought maybe things will change and I will be kept update with my issue and nobody called me to update me.</p> <p>Apparently this issue was escalated, almost every time when I call I am told it has been escalated and it is with the couriers. Nobody calls me to find out if I received it or not, or if the courier have called or not, which is what people that are concerned about customer service would do.</p> <p>I have a so called FNB Private Wealth Cheque Account paying a lot of money for that and what am I getting in return?</p> <p>Nobody informed my so called private banker so he/she can follow up on it, and yet I am paying for this services.</p> <p>Someone should also get back to me on this request: CRM: ********** ********** 2, I logged it with private bank suit via email and no one has responded yet....as usual.</p> <p>I am really dissapointed in FNB's customer care at this point it time.</p> <p>Kind Regards</p> <p> </p>