1 reviews | Active since Mar 2017
No card after a month
I went to the branch on the 9 May 2019, to down grade my account from Premium (staff) to a normal Gold cheque. I left FNB 2017. Anyway the lady said she's done that and I requested that my fees / charges be debited the last day of the month. She said its done and the new card will be available within the next 3-5 working days. Today is the 4th of June have not heard anything from the glen maries branch / wood bridge branch. The fees and charges were charged on the 20th which put my account on a negative, I have not had a change t go and query this. The current card that I have is expiring in July which im assuming ill have to go to my old branch and collect and not the wood bridge branch I have asked for a new card from.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
I'm only writing the review cause I thought they'd have the decency to really call me on my number that is on my profile that is always on 24/7.
Can I just get my card and not this horrible service today is exactly one month and a day since the card that was suppose to take 3-5 working to be delivered I'm still waiting.
I'm only writing the review cause I thought they'd have the decency to really call me on my number that is on my profile that is always on 24/7.
Can I just get my card and not this horrible service today is exactly one month and a day since the card that was suppose to take 3-5 working to be delivered I'm still waiting.