No CARD after 1+ months!!

As a new customer, I'm still waiting for my bank card. Despite receiving multiple emails and SMS notifications that my card is ready for collection at the branch, each visit confirms that it’s still in transit since July 16th. Today, I contacted the contact center and was directed to the courier company, which informed me that there is no delivery scheduled for me and they don’t have any records of my card. Given the poor service I’ve experienced, I’m considering switching to Standard Bank. I initially moved from Capitec to FNB, but the service here has been incredibly disappointing.