No callback to recitfy internet login issue

I logged a call on Wednesday 27 May that my access to internet banking no longer works. I can access the app via my phone but not via my laptop. To date I have not had a callback or any attempt to rectify the issue. On Tuesday an additional profile was deleted and I asked the consultant to ensure it does not impact anything. Obviously it did. Yes I can use my phone banking, but it is not convenient for a business. I have also run out of airtime as I have spent more than 50 minutes on the phone with FNB to rectify the issue. Ticket CAS ***-G8V7X7.