1 reviews | Active since Feb 2018
No call backs after numerous requests
Dear FNB
For two weeks now I have tried getting hold of someone to assist me with my account whilst I reside overseas, I have spent close to €100 phoning you, I have sent no less than 4 call back request, I’ve had 1 person call me back, the. Another person calls and the call drops before I answer and no one calls back?
I owed FNB and now I have deposited all monies in FULL but am unable to allocate within my account in order to close my account, FNB definitely has the worst customer service as now I am going to accrue interest on the outstanding debt and the amount I deposited will not be enough due to FNB negligence in contacting me to unblock my account. WORST BANK EVER, wouldn’t recommend switching!
Good day Craig Ellis,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Craig Ellis,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)