No call backs after 2 requests

<p>I requested a call back from FNB Studnet loans to apply for a renewal of my student loan. The website state sthat their turn-around time is 48 hours. 48 hours later I had still heard nothing. I then wrote a complaint about this on their website, to which I did get a call back from a lady in the complaints department who said that she would notify the student loans department to call me. It's 5 business day later (after the intial 48hrs passed so 7 days in total), and nothing. Does customer service not matter at all anymore? Yes my student loan is only R 4000 and the interest you get off of it is not that great, but surely any businees where you get your money back is great? Does the individual person not matter to banks anymore? Do you make too much money off companies and the 1% of elite that your average customer must take the back seat when it comes to customer service? Must I run a multi-million rand business before you will call me back? It really is utterly pathetic that your website advertises 48 hrs and a company your size cannot stick to your promises online. You should not be giving people guidelines that you cannot stick to. If your normal customers are not important to you, you must close our accounts so we can move to a bank that actually bothers doing their job they get paid to do.</p>