1 reviews | Active since Aug 2017

31 Oct 2018, 15:02

No call back.

Last week (19/10/2018) I left a contact me card online for more information regarding professional banking. I was told at the Carslwald branch that there is information about professional banking online which I could not find hence leaving the call me back card. I have been offered professiona banking by Standard Bank but since I have been banking with FNB for over 12 years and wanted them to pitch what they can offer me before I switch. The consultant called me back on Monday morning (22/10/2018) and said he did not have more information at that present time but he will find out and call me back. Needless to say I have not been called back today as at 31/10/2018.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2018, 15:46
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***