No Business Solution

Durban KZN RSA Female Directed Company Complaint

Good day, This is the day all respect for FNB is lost. In terms of business solutions - I have experienced heachache after headache.

All they need to do is update a signatory on our business account to another approved director.

Our company has been disadvantaged by the lack of solution and update offered by FNB - after visiting branches and calling multiple times. Recently, after visiting FNB Westville proved hopeless (this is our bank of inception), we visited FNB Queensburgh, Sugren referred us to the business contact centre that handled our query type ***. We called through and a lady (name withheld) had provided us the information and documentation requirement list - we sent this on the same day. We follow up the following day via the same contact line and Mr M. Maluleke in the business banking contact centre received our call. After we had to be expressively persistent, he then ESCALATED our query to the ESCALATION Department. This was only after he said that there is basically nothing he could do.

SO, we allow our ESCALATION to follow the mandated 24 hour response lead time. And we call the number again to find out the update on our query - only to find out that Mr Maluleke had captured the previous day that we were not a "mandated" customer on the system. We then request to be transferred to him in person - he then states that he will check on our query and drops the call (after keeping us on hold).

This has prohibited us from transacting with our account and ceased our operation as a whole.

Given that large sums of turnover we generate for the benefit of FNB - we are currently bank shopping.

If no response is received, the next step will be legal action.