No business etiquette

I am extremely annoyed at fnb's business etiquette and am extremely ****ed off by the level of customer service i am recieving right now by your customer service advisor. I am currently on hold and i am gatvol. Every time ive tried to sort out an issue with your call center this is the *** i get! On hold for 12 minutes to log a complaint!!!!!

I had savings transfered this morning to a cheque account that has been dormant for almost 2 years! Things have been charged to that account which makes this balance invalid. I have visited grassy park branch countless times to have this balance sorted out and i was told to come back the next day. The last time i was spoke to the debt relief team who said the charges would be dropped to R5. 00 to allow me clear the outstanding debt. But that clearly never happened. Up untill today nobody has called to make arrangements about this cheque account. I am sick and tired of running after this bank and recieving disgusting service from your staff. I was on hold for 20 mins now and just ended the call. I am currently off from work and due to the pandemic and i am not recieving my full salary. 1000 was taken from my savings to pay debt which half of it does not belong to me!!!! You have put me in financial hardship and i want that money back i need it. That money was not money i borrowed it was money i investmented. I wany all this accounts closed 1000 returned because i will be leaving fnb due to your disgusting levels of services inside the branch and in call center.