1 reviews | Active since Nov 2016
NO busines banking service???
<p>I have been trying to reopen a business banking account for the past week and a half. It CANNOT be done online, nor cat it be done via the phone. "A call will be logged with the correct department" and then you don't hear anything from them. So 2 days ago I received an email with forms to sign and send back. These forms were ALREADY SIGNED and are with the bank. NONE of the details have changed!</p> <p> </p> <p>Now I'm told that since the account was closed with a negative balance I need to go to the branch, do an EFT and send throuh proof of payment! WHAT outstanding balance?? the account was closed before it was used! How can there be an outstanding balance if there were NO TRANSACTIONS?</p> <p> </p> <p>PLEASE CALL ME to fix this! I need to run a business</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
