No bozza bank , useless bank !

I logged a debit card disputes on the 16th of Sept 2021, supp**** all the info as requested. Since then , nothing has been communicated to me despite numerous emails that I sent , despite having escalated the matter to retail service recovery - two areas within the bank just sitting on the matter and doing nothing . My emails are ignored , when I phone I'm sent from pillar to post , then they cut off my calls. Fnb is a very useless bank. They don't care about customers, the people working from home are lazy and useless. It's been two months , their service promise of resolving the matter within 5 budinesss days is just a myth.