no bebit order switching

On 29 December 2014 I went to the Brackenhurst branch to open a new bank account since my existing was badly compromised and the call centre agent suggested that I do that. I was assisted by Emily Khoza and she asked me to fill in the form for my debit orders to be switched to the new account.On the form she listed with my approval all the debit orders to be swswitched. To date I'm still struggling to have that done and in the mean time I'm incurring costs of unsuccessful collection on the old account. I was told it take 4 to 6 weeks to do that but 6 weeks and more has lapsed and those that have changed I had to do that myself. I keep getting smses that its in progress but this not true. Even the fnb policy has not been changed. Its a shame and disgrace.