No attention to order placed with FNB Connect

*** ID: ***

We placed an order at FNB connect for a cellphone. Then we noticed on Track and Trace that the courier was unable to get hold of me, therefore i contacted the courier were it was confirmed that FNB does not have the correct cellphone number and they will need to change it in order for the parcel to be dilvered. this was on Monday 2020/11/30. Today a week later, Digital Planet advised that they still await feedback from FNB regarding the number change.

How difficult is it for a number to be changed or to atleast give feedback to your clients?

Please look into this matter as this is unacceptable